Refund policy
Simple rule: if your premium-accelerated transaction is still unconfirmed 24 hours after your payment was confirmed, you get a full refund.
How to request a refund
- Write to [email protected] or use the contact form.
- Include your order ID (BC-…) and a refund address on the same network you paid with.
- We check the transaction and send the refund within 24 hours of your request.
Automatic cases
- If your transaction confirms on its own before you pay, the invoice is cancelled automatically — don't send money.
- If we cannot accelerate a transaction after you paid (for example it was found to be non-standard), we refund in full.
When a refund is not possible
- The transaction confirmed (the service was delivered).
- The sender replaced or double-spent the transaction after the order (RBF to a different transaction, conflicting spend).
- Funds were sent on an unsupported network or as an unsupported token; we will still try to help if recovery is technically possible.
Amount and fees
We refund the amount received for the order in the same asset. Network fees of the refund transaction are paid by us.
Need help? Contact support with your order ID.